Get a Hand in Troubleshooting

Another factor that can prevent a high-performing team from performing well is an overload of work. There isn´t enough time left for creativity and resolving arguments. Especially during quality issues, the workload skyrockets and distracts your team from finding optimal solutions.

One service that Casting-Campus GmbH offers is support for foundries in critical situations. Over time, the production quality of your castings can drift to the negative side. The customer is already sending parts back, and an escalation is approaching. These escalations are massively expensive and damage your reputation at the OEMs in the long term. So, if you have an issue with a Bentley part, every company within the Volkswagen Group sees the reported quality issues!

To tackle this situation, all resources go into the case. New product launches and optimisations fall through the cracks. In addition, it is very likely to trigger a different escalation, as all focus is on the first part. In these times, it is crucial to get experienced support very quickly, which can help from day 1 to de-escalate the situation. The best way to de-escalate the situation is to give the customer a clear outline of what you will do to resume to the required quality. This is intensive; having someone who supports you in that situation releases stress from your team and is way cheaper than the OEM sending a person to your HPDC foundry.

If you´re in that or close to that situation, schedule a Free Consultation Call now! I went through that process several times. Casting-Campus supports you in getting out of the escalation and improving your production quality and reject rates. Before it comes to a troubleshooting mission because the OEM threatens with its Q-Help program, start your quality improvement programme with the Process Optimisation Workshop.